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Text Box: Mrs. Dougan - I especially appreciated not having to deal with a high pressure salesman. Thank you so much! Mistake #14: Choosing a company that is not a member of the Better Business Bureau. Referral has been a member with an excellent record since 1982. BEWARE! Unfortunately, even bad cleaning companies can remain a B.B.B. member in good standing if they handle their complaints. In fact, their past history is cleared every 3 years. Instead, why not choose a company that does not have a record of producing complaints. Mistake #15: Choosing a company who is unqualified in stain removal or re-occurring spots. Not all companies are successful at removing stains. Spots that re-occur often are caused from 1) quickly cleaning over the surface, 2) not cleaning slow enough, 3) more cleaning passes needed to ensure deep down cleaning, 4) spot/stain not pre-treated with a neutralizer. The result is spots wick back in a day or two. Referral Carpet Cleaning has the training, equipment, cleaning solutions and experience to remove your stains forever! Mrs. Phillips - I had spots on my carpet that were VERY bad and I thought I was going to have to replace the carpet. I had two other companies come and clean and they were never able to get them out (they came back both times) I called Referral and they came out and cleaned and the spots have never come back. My carpet looks like new again. Mrs. Cole - After Referral cleaned it we had no returning spots and the new spots clean up and stay gone. Mistake #16: Choosing a company that doesn’t use the hot water/steam cleaning extraction method. Dry cleaning and bonnet cleaning simply are inferior to hot water extraction and will only produce mediocre results. Referral uses the hot water extraction method from a truck-mounted unit, which is the recommendation of carpet manufactures. Shaw Industries, (largest manufacturer) recommends the hot water extraction system utilizing truck-mounted equipment. Shaw’s research indicates truck-mounted equipment provides the best capability for cleaning. Mistake #17: Choosing a company that doesn’t Guarantee their work. Beware, many companies advertise they guarantee their work, which may lure a customer into thinking that they do good work. However, many clients have stated they were so dissatisfied with the company and cleaning, that they would not allow the company back in their home to correct the problem. “A guarantee is only as good as the company that stands behind it." If your cleaning company doesn't have a track record stating they'll be available today, tomorrow and more importantly, next year, you’re being short-changed. Referral has been in business since 1977. Referral offers an Iron-Clad Satisfaction Guarantee. Referral backs up their work 100%.