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Text Box: Referral wants complete satisfaction and our job is not completed unless you are satisfied. We will let you know up front what we can, and in specific unusual situations, what we cannot promise. If for any reason we need to correct anything that was promised or even expected, we will promptly return with no hassles to make it right. What could be more fair? It’s the right way to do business. Referral honors such a guarantee because we take pride in our reputation and have a self-imposed, high standard of quality. Mrs. Thompson - I’ve used several carpet cleaners over the years and Referral Carpet Cleaning is by far the most superior and professional. I give them a 10 out of 10. I can’t think of anything you could do to provide better service. Mrs. Needham - I appreciated the call after cleaning to assure that I was satisfied. Mistake #18: Choosing a company that doesn’t Stand Out as the BEST. From the initial call, you should expect a courteous and helpful office staff. Their vans should be clean and professionally lettered. Uniformed technicians should be well groomed, polite, friendly, honest and trustworthy. Technicians should respect your home and furnishings; provide meticulous workmanship, never rush, and take pride in their work. Technicians should never high pressure sell, but instead offer suggestions and solutions to choose from. We are proud to state that our clients feel Referral Carpet Cleaning stands head and shoulders above our competition in these areas. Mrs. Beck - Oh my gosh! You won’t believe them until you see them! Words almost can’t explain it. There is no comparison between Referral and other cleaning companies. Mrs. Palmer - Referral is the Best carpet cleaning company in Fort Wayne. Mrs. Keplinger - When I want it done right, Referral is the only place I will use. Mrs. Knuckles - I have had other carpet cleaners in my house and now realize after I had Referral Carpet Cleaning, that I never really had clean carpets. They actually clean 10 times more than “other” carpet cleaners. You cannot even compare them to other carpet services. Referral is so far superior. Mistake #19: Choosing a company that leaves a cleaning residue, which attracts dirt. You’re at the mercy of your carpet cleaner as to what type of cleaning agent is being put into your carpet. Many companies use a pre-spray and follow with a water only rinse or an acid rinse. Water only rinses will not rinse cleaning agents completely from the carpet, and the cleaning outcome is inferior with this type process. Acid rinses are reported to actually leave a dirt attracting residue. Referral uses effective, professional-grade cleaning agents designed specifically for hot water extraction/steam cleaning. Referral does not leave a dirt attracting residue which results in a long-lasting clean. Referral also cleans with softened water which requires 50% less cleaning agent. Mrs. McCulloch -Referral does excellent work and they get all the stains out. The cleaning process doesn’t attract dirt later. Mrs. Phillips - My carpets look beautiful and most important to me, continue to look beautiful!