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Text Box: Mr. & Mrs. Fruchey - They answered all my questions and gave me some great tips for future carpet problems.
Mr. & Mrs. Steele - Alan told me the proper way to spot clean and which products to use. Mrs. Rorick - The follow-up information was a first for me. No other cleaner wanted any feedback. I appreciated the thank you letter, tips on drying the carpet and the paper on 12 ways to keep the carpet clean. Mistake #12: Choosing a company that is not certified by the Institute of Inspection, Cleaning and Restoration Certification. (IICRC) The better cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the IICRC. You cannot buy this certification. It must be earned through classroom study, experience and successfully completing a formal written exam. However, often in larger companies, the owner gets their certification but does not invest in every technician to do so. The travel cost of sending technicians, often out of town to 2-5 day classes, along with paid lost work time, can be several hundred dollars per technician per course. Before you choose a carpet cleaner, ask to see written proof of the companies IICRC certification. The technician should have his own personal plastic card (credit card size) stating every course the technician has completed. For more information visit their website at www.IICRC.org The IICRC gives out names of certified firms on a rotational bases. Because of our dedication to education, our company and technicians are certified by the IICRC. This training allows us to be true experts. As of January 1, 2008, most carpet mills are requiring proof of hiring an IICRC Cleaning Firm every 12-18 months to keep your carpet warranty in effect. Mrs. Keller - I was also impressed with the knowledge that Alan and Ryan had. They did not belittle me because I did not know much about carpet. They are truly experts.
Mr. Kidd - You are knowledgeable and you seem to really know carpet. The technicians seem better trained to identify, treat, and instruct how to care for carpet. Mistake # 13: Choosing a company who pays its employees on commission. You will resent it if a tech is not paid enough per hour. The tech must rely on commissions to up-sell to make a decent living. Referral Carpet Cleaning refuses to use high pressure tactics. Our technicians are paid hourly, not commission. This takes the pressure off the tech. He can now concentrate on providing the proper amount of time and effort to each and every clients cleaning job. We are friendly professional consultants, helping you make educated decisions in your flooring investment to keep your home clean and healthy. Mrs. Worrell - The technician was not a salesman and did not try to push any products or extra services.