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Text Box: Mr. & Mrs. Bruick - I have already told people you define the word “professional.” Your company saved our carpet and gave us a peace of mind. You took your time and produced a flawless carpet! Mistake #4: Choosing a company that does not treat your home as their own and perform a detailed cleaning. It’s very uncomfortable to confront some careless worker in your home that you would rather just ask them to leave. Referral caters to even fussy clients, who are very particular, with higher expectations. We are meticulous. We use our small hand tool to reach in tight areas and along walls with dark edges. We exercise care while working with your furnishings, woodwork, walls or anything in your home. Lynn & Jan Lipp - I am a neat freak, that’s what my husband calls me. Alan and Ryan cared for my home the way I do. They protected my walls and woodwork while cleaning our carpet to perfection. They actually got down on their hands and knees in the tight areas and along the woodwork. WOW! Mistake #5: Choosing a company that is not experienced. You’d be shocked how quickly most companies let a new employee be in charge of their own truck. Training is sometimes the blind leading the blind. Referral Carpet Cleaning has been in business since 1977, we’re not rookies anymore. We have cleaned multiple thousands of homes. The difference between a rookie and a professional is often in the details. Over two thirds of our clients are repeat clients who love our detailed service experience. Mr. & Mrs. Kline - We love Referral and have been customers since 1985. Mistake #6: Choosing a company who can not schedule an appointment to fit your needs. Does the telephone representative listen to your needs? Referral schedules you as quickly as possible and at a time convenient. We go out of our way to accommodate same day, short notices or emergencies for our clients. We always call you when we are headed to your home. Mrs. Probst -You always try to work me into your schedule as soon as possible. Mistake #7: Choosing a company that doesn’t use hot-water extraction, or doesn’t use truck-mounted equipment. You’re getting short changed if anything other than truck-mounted equipment is used. Referral has invested in the best of the best, top of the line van powered truck-mount. Our mobile power plant generates high pressure, hot water, and strong vacuum- all key elements in quality carpet cleaning. Mr. Rich - You are professionals who take pride in doing an excellent job. You have the proper equipment and the know how to handle any cleaning requirements. Mistake #8: Choosing a company who uses unsafe chemicals. Unsafe chemicals being used is something most people don’t even think about. But you should. We use cleaning agents that are safe for kids, pets, allergy suffers and the environment. We also bring our own pre-softened water. Soft water cleans better, requiring 50% less cleaning agent needed. Mrs. Kildaski - Their special attention to allergy and health concerns is greatly appreciated.