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Provide room sizes for an estimate |
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Cleaning Preparation
RESIDENTIAL HOMES
Thank you for the opportunity to provide our professional cleaning service for you. Good preparation on your part helps everything go smoothly during the job and allows us to focus our efforts on giving you the best cleaning experience possible. We also want to ensure that you and your family are completely safe while we are working in your home. Elderly clients are requested not to walk around during the cleaning operation. This is to prevent tripping over the vacuum and solution line hoses. If it is necessary, please request the technician to assist you. Please give your attention to the items below. Remember the rates quoted are based upon proper customer preparation. Your phone estimate is an approximate cost based on sizes called in. The exact size will be measured at the time of service. We will keep those measurements on file for future reference.
1. REGULAR CLEANING RATE: Vacuum well, including all edges. Remove all breakables, such as lamps, pictures, vases and other miscellaneous items from furniture tops which we will be moving. Also remove small furniture such as dining room chairs, computer chairs, chair mats and any other small items such as plants, paper shredders, toys, small rugs, etc. Baths, halls and closets are always priced at the regular rate. If we are moving a multipiece sectional or bed the room will be priced at our regular rate.
2- EMPTY CLEANING RATE: The room is to be empty which will save you 4 cents per sq. ft. So your efforts to prepare properly, will save you money. We will make an exception to this for jobs that are "almost empty". Furniture that is 'not practical to remove' can stay in place and we will carefully clean around it such as china/curio cabinets, entertainment centers, big screen tv/s, aquariums, most desks, file cabinets, oversized tree plants, pianos, pool tables, bookcases, grandfather clocks and appliances. The room is measured completely as if it were empty.
We will allow a "couple" pieces of large movable furniture that we will move around while cleaning and still allow you to receive our empty rate. This would include a regular sofa, love seat or dining room table. If you have an adjoining area that these pieces could easily move to, then these pieces would be expected to be removed.
Use areas with hard surfaces such as kitchens, bathtubs, attached garages or areas not being cleaned for temporary storage.
Inform your technicians of any furniture that is fragile or broken so we may exercise extra care moving it. Because of liablitiy we can not move appliances, tvs, piano etc
3- Thoroughly vacuum all carpet and steps. Use a crevice tool along the wall edges. Our cleaning rate is based upon the carpet already being freshly vacuumed. If you do not vacuum before our arrival, we will do so for an additional 5 cents a square foot. This would be a good time to install a clean vacuum bag to ensure optimal performance of your vacuum. This is especially important if you have pets that shed. If we will be cleaning your furniture please vacuum off pet hair and any debris under the cushions. We generally clean the carpet edges along the wall with our hand tool. We use great care while doing so, however, freshly painted baseboards could easily be scratched. If your baseboards are freshly painted please bring this to our attention. We will only clean edges along freshly painted baseboards if you take resposibility for any touch up painting that may need to be done.
We use great care while doing so but depending on the type and age of paint on your baseboards there is a chance that they could be marked up. If this occurs we cannot be responsible if you would like your edges cleaned.
4- Please call to the technician's attention any spots, stains or odoors which may require special attention. If possible identify the cause of a spot. If we are aware of the cause it will assist us in choosing a product to attempt removal. Inform us of any products you have used previously. Some spot cleaning products can permanently discolor color and may not be apparent until the carpet is rinsed. We cannot be responsible for damage caused by previous cleaning attempts. We will make every attempt to remove your stains. Some stains require specialized attention and advanced solutions. We will advise you or possible stain removal solutions. Some solutions may cause color loss. If you would like us to attempt stain removal you accept responsibility for any damage that may occur. If we are treating for odor, a blacklight inspection may be necessary to locate the affected areas. A blacklight works when the room is dark. To prepare please cover windows and close blinds to darken the room. If this is not possible contact us to arrange other plans such as using our blacklight before your appointment to mark the spots at night, when the room is dark.
5- As general practice, we open and clean under every door ajoining to areas we are cleaning to remove any air filtration lines and to thoroughly clean the edges. If there are any doors you do not want opened or private areas of the home you do not want us to enter please bring this to the technicians attention upon arrival.
6- Please bring to our attention any preexisting conditions or other items that may require special handling or care. Point out any furniture that has loose legs, parts that are already broken or items that cannot be moved. If you If you have a berber style carpet bring to our attention any loose yarns. If we are not aware of such, our equipment may cause the yarn to 'run away' and we can not be responsible. Please have this repaired by a professional carpet installer or if not too difficult, we can give you a price on the repair. If your grout is loose or cracked from improper installation or from the floor settling the grout will need repaired. We can not be responsible for loose grout that is removed during our normal cleaning process. Odor from pet accidents and other odor producing substances may become more noticeable for a period of time after the cleaning because of the elevated moisture content. Generally it will return to the same pre-cleaning condition after it has dried completely. We cannot be held responsible for such odor producing deposits unless we are able to identify, treat and neutralize such odors. Please visit our Pet Stain and Odor page to learn more.
7- Please let your pets know that our technicians do not bite. We would appreciate mutual consideration in this regard. A constant barking dog is very disturbing to our technicians. Please have pets put in an area so they will not bark, bite or run away. While working in your home the door will be cracked open 2-3 inches to allow for our hoses to come in. You are responsible for your pets where about's during the cleaning. Please put them in an area out of the way while we are working.To prevent injury or burns, please keep children and pets away from our truck, equipment, tools, hoses and cleaning products.
Special Attention if you have a pet bird. Our cleaning solutions are non toxic and safe for your family and the environment. However birds are reported to have very sensitive respiratory systems. Even a change in air drafts can sometimes effect the health of a bird. You know your bird's sensitivities best, but we ask that you take the bird to a separate room for 24 hours where we will not be cleaning or cover the bird cage with a sheet.
8- We may need access to a water source and electric power. We prefer a soft water hook up in the garage or we can use an outside faucet or an indoor sink. Inform the technicians of any water faucet that is broken or leaks that we should not hook up to. We are not responsible for any damage caused by any pre-existing broken faucets. Our equipment is truckmounted and power take off (PTO) powered by the van engine, however we may need electric power to turn on lights, power our fans or steam iron for specialty stain removal. Access to power can be a concern when a house is being sold or purchased and the utilities have been turned off.
9- Help dry your carpet faster. If cleaning during the summer please leave your air conditioning on, so when we arrive it is 72 degrees. This will help the carpet dry faster because the air conditioning removes the humidity from the air in your home. Since cleaning is a very physical job you will also keep your cleaning technician comfortable so they do not become a sweaty mess while working. If you have any fan's or dehumidifiers please have them wiped off clean and sitting near the area we will be cleaning. If you do not have any you may want to ask friends or neighbors if they have fan's you can borrow. We will be happy to set them up for you when we are done cleaning to continue the drying process. If you have ceiling fans be sure they are set so the air is blowing down. Check that the fan blades are clean so dust does not fall onto the freshly cleaned carpet. Turn OFF any humidifiers, these add moisture to the air which will slow the drying process.
10- Payment is required upon completion. Sorry, NO EXCEPTIONS. We prefer personal checks, but we also accept Visa, Master Card, Discover. We do accept cash, however your cleaning technician does not carry change. All checks and payment should be made payable to Referral Carpet Cleaning or Referral Cleaning & Restoration Inc. If you must leave before we are completed you need to provide a payment method. All math on invoices is double check at the office. If math errors are discovered we will contact you with the proper adjustment and either refund or collect the difference. A $25 fee will be charged for any NSF and/or dishonored check.
11- Please clear vehicles from the driveway. We will need the space closest to the door we will be entering. We can not park inside of a garage or carport because of the exhaust fumes from the truck. If you have to leave while we are cleaning, please remove your car from the garage and park it on the street before we arrive so we don't block you in. Please ensure there is a clear clean path from where our van will be parked to the entrance of the home. This may include shoveling snow off the walks or sweeping garage floor debris clear to help us from tracking it into your home.
12. When you schedule you usually will not receive an arrival time window. We generally will layout our jobs and coordinate everyone's time schedule's the day before your appointment. You may call then or we will call you at then end of the day to confirm your appointment time. We make every effort to keep our appointments, even if running behind schedule. However, on occasion we may have to adjust our arrival time. We will not rush through one job to arrive on time to the following job. By being prepared you can help us to maintain our schedule. If for some reason we have to adjust our schedule we will call to let you know. If you are curious about time, feel free to call us the day of your appointment and we will give you our best estimate of arrival time.
13. If for some reason you must reschedule your appointment or adjust the cleaning order please give us as much notice as possible. If you give us more than a 24 hour notice you can avoid a cancellation charge. If you would like to add or reduce your cleaning order please let us know so we can allow appropriate time in our schedule. Don’t worry if it rains and/or snows you don’t need to cancel your appointment. These conditions have no affect on the cleaning. We will take precautions to ensure we do not track rain and/or snow inside.
14. After cleaning your carpets and upholstery, keep them looking clean and fresh with Scotchgard protection.
Click here to learn what it does and how it can help keep your home sparkling clean.
Here are the other services we offer. Click on the following service you are interested in.
15. After Cleaning Care.
Drying time can vary widely due to the type of carpet, level of soil, humidity and airflow. Here are some tips for faster drying carpets.
For walking on damp carpet…
If you have any other questions check out our Frequently Asked Questions page or give us a call at 260-483-4383. We look forward to seeing you. Thank You!
Read Testimonials and Watch Video Reviews from Referral Clients in Fort Wayne.
Learn why Referral Carpet Cleaning is the best choice or Contact us for more information.
Don't Delay, If you are ready for a clean, healthy, comfortable and happy home home for your family call Referral at 260-483-4383 or email us at ReferralCarpetCare@msn.com
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Referral's Mission "Referral provides the most outstanding cleaning and restoration service experience ever. We create a clean, healthy, comfortable and happy indoor environment our clients can be proud of so they can relax and enjoy a richer quality of life. Guaranteed."
No matter what company you choose educate yourself. Learn 6 costly carpet cleaning misconceptions. |
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